Call Handler

2 days ago

Pune, India Vaishvik Shodh Pvt Ltd Full time

**Job Title: Customer Support for School - Parent Call Handler**

**Job Summary**:
As a Customer Support for School - Parent Call Handler, you will play a pivotal role in ensuring smooth communication between the school and parents. Your primary responsibility will be to address and assist with inquiries, concerns, and requests from parents or guardians related to their child's education, school events, and other school-related matters. You will serve as the front-line representative of the school, providing excellent customer service and helping to build positive relationships with parents.

**Key Responsibilities**:

- Information Dissemination: Provide information to parents about school policies, procedures, events, and academic programs. Ensure parents are aware of important dates, deadlines, and school announcements.
- Issue Resolution: Identify and resolve parents' concerns or issues effectively, ensuring a positive and satisfactory resolution. Escalate complex issues to the appropriate school staff or administrators when necessary.
- Appointment Scheduling: Assist parents in scheduling meetings with teachers, counselors, or school staff as needed. Maintain an organized calendar and ensure appointments are coordinated efficiently.
- Feedback Collection: Gather feedback from parents regarding their experiences with the school and its services. Summarize and report feedback to school administration for improvement.
- Parent Outreach: Proactively reach out to parents to share important information, updates, and reminders, such as parent-teacher conferences, report card distribution, and school events.
- Conflict Resolution: Handle conflicts or disputes between parents and the school in a calm and diplomatic manner. Work towards amicable solutions and follow established conflict resolution protocols.
- Collaboration: Collaborate closely with teachers, administrators, and other school staff to ensure consistent and accurate communication with parents.
- Training and Self-Improvement: Stay updated on school policies, procedures, and educational programs. Participate in training sessions to improve customer service skills and knowledge of school operations.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service or a similar role is advantageous.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to maintain composure in stressful situations.
- Organizational skills and the ability to manage multiple tasks simultaneously.
- Commitment to maintaining confidentiality and professionalism.

This role is crucial in maintaining a positive relationship between the school and parents, ensuring parents feel heard and supported in their child's educational journey. Effective communication, problem-solving abilities, and a customer-centric approach are key to success in this position.

To apply, please submit your updated resume to

**Salary**: From ₹250,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- IT management: 1 year (preferred)

**Speak with the employer**
+91 7397869806

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