Communication Intern

5 days ago


Delhi Delhi, India BookLeaf Publishing Full time

**About the Role**:
We are looking for a highly motivated and customer-focused intern to join our Customer Support team. This internship provides a great opportunity to gain hands-on experience in customer service, communication, and problem-solving. You will be responsible for assisting customers, addressing inquiries, and ensuring a seamless user experience.

**Key Responsibilities**:

- Assist customers with troubleshooting and resolving product or service issues.
- Maintain accurate records of customer interactions and follow up as needed.
- Provide feedback and suggestions to improve customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues.
- Help create and update support documentation and FAQs.

**Requirements**:

- Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Customer-oriented mindset with a problem-solving attitude.
- Proficiency in Microsoft Office.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- What your Age ?
- Do you have Laptop? As don't provide system for work, you need to use your own
- It is onsite internship (Mon-Fri ) and only on Saturday it is WFH. I hope you will be comfortable for it ?
- Willing to commute to Jhandewalan location ?

Work Location: In person

Expected Start Date: 03/03/2025


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