Telecaller

6 days ago

HSR Layout Bengaluru Karnataka, India ADVISEBEE INNOVATIONS PRIVATE LIMITED Full time

LANGUAGES :KANNADA & ENGLISH MANDATORY

FRESHERS OR EXPERIENCED

ONLY FEMALE CANDIDATES

WORKING LOCATION :MALAGALA BANGALORE

Providing good intensives
- **Communication Skills**: Telecallers need excellent verbal communication skills to effectively convey information, understand customer needs, and resolve issues over the phone. Clear pronunciation, tone modulation, and active listening are crucial.
- **Persuasion and Sales Skills**: For telecallers involved in sales, the ability to persuade and influence customers positively is essential. This includes understanding customer objections and offering compelling solutions.
- **Product/Service Knowledge**: A thorough understanding of the products or services being offered is vital. Telecallers should be able to answer customer questions, provide accurate information, and highlight key features and benefits.
- **Empathy and Patience**: Dealing with a variety of customers means encountering different personalities and situations. Telecallers need empathy to understand customer concerns and patience to handle challenging interactions calmly and professionally.
- **Problem-solving Abilities**: Telecallers often encounter issues or complaints from customers. Being able to quickly analyze problems, offer solutions, and escalate when necessary is important for maintaining customer satisfaction.
- **Time Management and Multitasking**: Telecallers often have to handle multiple calls simultaneously or manage a high volume of calls throughout the day. Effective time management and the ability to multitask are crucial for maintaining productivity and meeting targets.
- **Adaptability**: Telecallers must be adaptable to changing situations, such as shifting priorities, new products or services, or updates to company policies or procedures. Flexibility allows them to adjust quickly and continue providing excellent service.
- **Resilience**: Rejection or difficult interactions are inevitable in telecalling roles. Resilience is essential for bouncing back from setbacks, maintaining motivation, and staying focused on performance goals.
- **Attention to Detail**: Recording accurate information, updating customer records, and following up on promises or commitments require attention to detail to ensure no errors are made.
- **Teamwork and Collaboration**: In many call center environments, teamwork is essential for sharing best practices, supporting colleagues, and achieving team goals. Telecallers should be willing to collaborate and contribute to a positive work culture.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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