Supervisor - Spcl Ast dflt Acct

Department
- Default Accounting
- Job posted on
- Oct 23, 2025
- Employee Type
- Full Time
- Experience range (Years)
- 4 years - 10 years

**About Us**

**Moder**formerly known as Archwell Operations, is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-toned component-based outsourcing, managing one-off projects to become an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:

- Understanding of various reports, generate reports for default accounting loan statuses, cash payments, suspense, claims, escrow, corporate advance, and invoice management efforts.
- Ascertain the suspense funds received from default groups, post them appropriately, determine if funds can be posted towards any expense or needs to be sent back
- The team leader will be tasked with supervising the daily functions of the Default Accounting team.
- This role encompasses managing team performance, addressing escalated customer issues, and executing strategies aimed at enhancing customer satisfaction.
- The team leader will also be responsible for mentoring and training team members, tracking performance metrics, and delivering regular updates to the management team.
- Team leader need to assign tasks and establish objectives for team members, while also monitoring performance and offering constructive feedback.
- Team leader should ensure effective communication within the team, facilitate problem-solving and conflict resolution, and report progress to senior management.

**Job Roles and Responsibilities**:

- Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets. Delegate tasks and set deadlines.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting training of team members to maximize their potential. Conducting monthly performance reviews.
- Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team.
- Create an inspiring team environment with an open communication culture. Listen to team members’ feedback and resolve any issues or conflicts
- Set clear team goals. Oversee day-to-day operation. Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Recognize high performance and reward accomplishments

**Additional Skills**:

- Must possess knowledge of debits, credits, contra entries, balancing ledgers etc.
- Good written and oral communications skills in English
- 4 years of US Mortgage Experience in managing accounting, reconciliation, cash related processes teams with 1 year as Team Leader role.
- Good exposure to MS office (Excel and PPT).
- Demonstrates a strong attention to detail. Capable of responding swiftly, engaging in critical thinking, and collaborating effectively within a dynamic team in a fast-paced setting.
- Willingness to work night shifts and in an office environment (mandatory WFO).