Facility Executive, Soft Services

6 days ago

Kolkata West Bengal, India JLL Full time

JLL supports the Whole You, personally and professionally.
**Key Skills for a Soft Services Facility Executive**: 1. Communication Skills
Clear verbal and written communication for coordinating with vendors, teams, and clients.
Good interpersonal skills to manage staff and handle client interactions professionally.
2. Vendor Management
Ability to coordinate and manage third-party service providers.
Skill in contract negotiation and ensuring service-level agreements (SLAs) are met.
3. Leadership and Team Management
Supervising cleaning crews, security personnel, and front office staff.
Conflict resolution and staff motivation.
4. Customer Service Orientation
Ensuring high standards of cleanliness, safety, and comfort.
Promptly addressing complaints or service failures.
5. Time and Task Management
Prioritizing tasks efficiently, especially in large or multi-site facilities.
Ensuring timely completion of daily operations and scheduled maintenance.
6. Health & Safety Compliance
Knowledge of workplace safety, sanitation standards, and compliance regulations.
Conducting regular audits and ensuring training of staff.
7. Budgeting and Cost Control
Monitoring and controlling operational budgets for soft services.
Identifying areas for cost optimization.
8. Problem Solving and Decision-Making
Handling daily operational issues effectively.
Making quick decisions in emergencies or unexpected situations.
9. IT and Reporting Skills
Familiarity with Facility Management Systems (CAFMs).
Preparing reports, checklists, and documentation related to operations and compliance.
10. Attention to Detail
Ensuring high standards in areas like cleanliness, security, and front office management.
Spotting and correcting minor issues before they escalate.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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