Emd Scrum Master

**Description**:
United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

**Our Values**: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

**Job overview and responsibilities**
- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.

The EMD team works collaboratively with numerous other teams within United Airlines, contributing to the company's commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD’s domain.
- Facilitate the Scrum ceremonies, ensuring team members have the resources and support needed to effectively and efficiently deliver high business value
- Support backlog clarity and transparency, both in requirements and in priority
- Aid requirements gathering by asking probing questions & uncovering dependencies and sequencing needs
- Coordinate with onshore partners to ensure smooth handovers and knowledge support
- Pursue rapid resolution of cross-team dependencies
- Communicate clearly about project and technical dependencies, timelines, and progress
- Demonstrate and support colleagues in agile-oriented behaviors & practices
- Continuously seek improvement opportunities to boost the team's effectiveness, psychological safety, ability to self-organize
- Work collaboratively with the Sr. Scrum Master to build plans and establish buy-in for implementing process improvements
- Proactively seek feedback and professional development opportunities to grow their agile expertise

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.**

**Qualifications**:
**Required**
- Bachelor's degree in computer science, humanities, or business
- Demonstrates intellectual curiosity and an eagerness to learn
- 1 - 5 years of experience in a scrum master role
- Solid understanding of Scrum tools and techniques
- Exposure to other Agile frameworks (e.g., kanban, XP)
- Exposure to agile scaling frameworks (e.g., LeSS, Nexus)
- Effective meeting facilitator
- Able to work and make decisions independently, aligned with an overall intended outcome
- Excellent written and verbal English communication skills
- Highly responsive to inquiries during established work hours, and able to establish clear expectations for deliverables
- Must be able to build strong, positive working relationships
- Must encourage and support team empowerment and a sense of shared ownership
- Must proactively welcome feedback and experimentation for process or behaviors and work closely with the Sr. Scrum Master
- Pursues continuing education via conferences, meetups, certifications, podcasts, blogs, books, etc.

**Preferred**
- Certifications from ICAgile, Scrum.Org, ScrumAlliance, or similar
- Familiarity with the Agile Coaching Growth Wheel
- Experience using Azure DevOps as a work item management tool
- Familiarity with Airline Industry technologies and concepts like EMD, PNR, ETKTs