Agm - Fulfilment & Iot Service

3 days ago

Bengaluru, India Vodafone Idea Full time

Job Req ID: 38763- Location: Bangalore, IN- Function: VIBS- About:
**Role**

Cluster Lead - Fulfilment & IOT Program Management

**Job Level/ Designation**

M2

**Function / Department**

Enterprise / Customer Service

**Location**

Bangalore

**Job Purpose**

To lead end to end service delivery life cycle for Mobility and IOT customers for an identified cluster, thereby ensuring benchmark levels for enterprise customers. To exceed customer satisfaction level by meeting the committed delivery timelines with support from cross functional teams.

**Key Result Areas/Accountabilities**

**Strategic**
- Ability to drive projects from scratch with a customer centric and a consultative attitude.
- Drive fresh acquisitions / migrations / MNP / Managed Mobility / Hosted Mobility & Be-Spoke projects
- Governance and process adherence for effective project management

**Operational**
- Execute end to end operational processes & procedures for effective project delivery
- Ensure continual engagement with different stakeholders to meet timelines.
- Drive quality, audit initiatives and raise the benchmark continuously to improve customer experience.
- Evolve SLA and KPI driven operations across clusters to provide best in class delivery

**Core Competencies, Knowledge, Experience**
- 5+ years of experience in face to face customer management with a proven track record
- Ability to manage “C” level engagement
- Project management expertise
- Ability to deliver in a dynamic, high
- growth, high-uncertainty environment.
- Prior experience in B2B or Telecom B2B

**Must have technical / professional qualifications**

**Desired Competencies/ Skills**
- Strong Team player and Good stakeholder-management skills
- Strong influencing & negotiation skills
- Decision making skills and ability to balance conflicting interests
- Effective communication & inter-personal skills
- Proactive in approach with positive attitude
- Vendor/ Partner Management

**Educational Qualifications**
- Graduate / MBA from reputed institute

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