Fortis Payments Processing

FORTIS PAYMENTS PROCESSING - ASSOCIATE LEVEL 1 (JOB NUMBER: ARP000445) **About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. **About BNP Paribas India Solutions**: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services. **About Businessline/Function**: GPCO (Global Payments & Cash Operations) Team is a cash management-processing center, operating from Mumbai and Chennai. The team supports a full range of payment services (Domestic and International products) across APAC & EMEA regions **Business Line / Function** GPCO - PAYMENTS & INVESTIGATIONS **Reports to** **Hierarchical** - Team Leader_ **Grade** **(if applicable)** Associate Level 1 **Functional** - Team Leader_ **Number of Direct Reports** Nil **Directorship / Registration** **Position Purpose** To manage payment queries from clients, internal departments and banks, and perform control over transaction processing performed by remittances team. To be compliant with alert management keeping in par with guidelines and policies **Responsibilities** **Direct Responsibilities** **1.** **QUERY MANAGEMENT**: Handle all tasks engaged in SEPA processing incoming & outgoing payments to ensure operational delivery for Europe sites. Handle processing under its responsibility according to management guidelines & procedures in order to ensure operational delivery: - Handle all SEPA manual and electronic transactions received for banking & technical reasons - Ask authorization to verify the cases or for follow up on the pending cases till completion - Chase up for reply from the CS or MO of the concerned affiliated site **2.** OPERATIONS RISK MANAGEMENT**: Maintain control over daily transactions. Implement and monitor control plans and pay attention to risk related areas in operations. **3. COMPLIANCE**: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members. **Contributing Responsibilities** **1. OPC**: Contribute to the Operations Permanent Control framework **2. CUSTOMER SERVICE**:Monitor turn around times, and operational efficiency. Resolve customer queries and maintain clear communication with onshore counterparts **3.** CLIENT RELATIONSHIP MANAGEMENT**: Support Middle Office to address ultimate client needs and resolve customer complaints if any. **4.** INFORMATION MANAGEMENT**: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team **5. SWIFT knowledge**:Should have good knowledge on SWIFT related payments and messages like MT103/202/910 etc. **Technical and Behavioral Competencies required** **TECHNICAL COMPETENCIES REQUIRED**: 2.Familarity with Back Office Operations, Processes and systems. 3.Knowledge on various regulations connected with Banking Operations. 4.Operational Risk awareness 5.Knowledge on Banking Law & Practice 6.Product Knowledge on Cash Management **BEHAVIOURAL COMPETENCIES REQUIRED**: 1.Communications Skills 2.Networking & Logistics Management 3.Interpersonal & Team Building Skills 4.Results Driven 5.Taking Initiative and Risk Management Skills 6.Client Focus and Decision Making Skills **Experience and Qualifications required** Experience: Minimum 3 year Qualification: Bachelor Degree and /or Master Degree Bachelor degree or equivalent. **Primary Location**: IN-TN-Chennai **Job Type**: Standard / Permanent **Job**: OPERATION PROCESSING **Education Level***: Bachelor Degree or equivalent (>= 3 years) **Experience Level***: At least 2 years **Schedule**: Full-time