Uk Pension Administrator

2 weeks ago

Pune Maharashtra, India Quest Business Solution Full time

**Primary Responsibilities**
- Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports
- Be available to answer member queries within the agreed SLA targets across multiple communication channels
- Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies
- Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability
- Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department
- The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.
- The individual is expected to take ownership and responsibility for personal performance targets.
- Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
- The individual should agree on personal objectives with his/her team manager which are aligned to TCF, and discuss performance against these objectives with his/her team manager
- The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
- The individual should be flexible in meeting the dynamic nature of work
- To provide customer service to both internal and external customers;
- Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines;
- Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks;
- Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework;
**Key Result Areas**
- Accuracy and productivity in process execution (complaints & breaches under check)
- Compliance with company procedures and guidelines
- Process improvements

**Requirements**:

- Should have a minimum of 1 year of UK Pensions experience in Defined Benefits & Defined Contribution.
- Open to work 5 days a week on UK Shifts (Saturday and Sunday off)

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹650,000.00 per year

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Work Location: In person

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