Propositions Associate

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

**Job Description**:
The Propositions Associate / Senior Propositions Associate will be an integral part of the Hyderabad Marketing Operations team, within the UK & Ire region.

In this role, you will be responsible for working alongside cross functional teams to manage the proposition calendar activities, brief in work to the HYD Operations and Content teams, provide QA support and generally ensure promotions and campaigns are executed seamlessly.

You'll be known for your strong organizational planning, communication, attention to detail, strong work ethic and team collaboration skills.

The Senior Propositions Associate is distinguished from the Propositions Associate by several factors including:

- level of responsibility (e.g. work on larger more complex projects)
- experience
- technical expertise (e.g. knowledge of proposition types, customer journeys, knowledge of the tools and processes used by content and operations teams etc.), and
- contribution to improving business operations (e.g. process improvements, tool optimization etc.)

**Key Responsibilities**
- Collaborate with the Marketing Operations team and key business stakeholders to meet the day-to-day business requirements. This will involve working closely with:

- Proposition
- Content
- Operations
- Using the proposition calendar, you will create the monthly proposition campaign schedule and will brief propositions and campaigns into the HYD Ops and Content teams. You will ensure all on-site and promotional marketing activities align with the plan, and briefs are complete and final before submission (including gathering relevant assets e.g. creative, T&Cs, mechanics and payout structure)
- You'll ensure the proposition plan supports the Company's Responsible Gambling Standards and is strictly compliant within all advertising, legislative and licensing conditions
- Responsible for internal QA and ensuring a smooth player journey / experience onsite
- Organize and execute day-to-day site checks, escalating and resolving any issues for optimal player experience. Follow up on related incidents and alert the relevant teams when an incident needs to be raised
- Communicate effectively with team members and stakeholders to provide information on upcoming campaigns, key dates, progress updates and issues or risks (including customer services)
- Support the Content and Operations teams with internal queries, customer escalations etc. in a timely fashion
- Contribute ideas and suggestions for process improvements and efficiency gainsEnsure the Daily Task Sheets are up-to date

**Qualifications**:

- You are highly organized and are able to work across multiple projects simultaneously
- You have sound knowledge of proposition types, and understand the customer journeys and experience we want to create
- You are familiar with tools used by the Operations team (PAT, Backoffice, EDS, CSM etc.) and Content team (HTML, CSS, Sitecore and SNOW) understand any dependencies
- You have excellent communication and presentation skills, both verbally and in writing
- You have strong interpersonal skills, and collaborate and work well with a diverse team at all levels of seniority
- You are enthusiastic and have a positive approach to work, including a desire to absorb feedback and continually develop professionally
- You are a quick learner, and stay abreast of industry and competitor trends

You have the flexibility to provide support on weekends / shifts as required

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Hyderabad, you can expect to receive great benefits like:

- Safe home pickup and home drop
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselv