Process Associates

**JOB PURPOSE**:
To perform operational tasks in the relevant domain of (BIDS and PROPOSAL). for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience.

Role based operational domain function and related scope**:BIDS and PROPOSAL.**

**KEY ACCOUNTABILITIES**:
**PROCESS MANAGEMENT**:

- Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions.
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

**KNOWLEDGE MANAGEMENT**:

- Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools.

**EFFECTIVE COMMUNICATION**:

- Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
- Prepare and present documents and reports that can be well understood and as per FPIG standards

**TEAMWORK**:

- Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks

**CUSTOMER RELATIONSHIP**:

- Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

**ACTIVE LEARNING AND EYE FOR DETAIL**:

- Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

**SPAN OF COMMUNICATION**:
**Internal**: Process Experts, Operations Managers, Shared Service Manager

**External**: Business Stakeholders, All Clients

**JOB RELEVANT INFORMATION (BOUNDARIES & DECISION MAKING AUTHORITY)**:

- Processes supported: As Per Operational Function and Domain Scope
- Countries supported: Americas, EMEA, GCC and Asia
- Performs tasks as per process manuals, instruction guides and SOPs in the relevant domain
- Works under the direct supervision of the Operations Manager and with the support and guidance of Process Experts
- Collaborates with members of his / her team and other teams

**Skills**:
**QUALIFICATIONS, EXPERIENCE, & SKILLS**:
**Work Experience**:

- 1 - 3 years of experience in Manufacturing Set-up or a Global Shared Services

**Industry Experience**:

- Manufacturing Industry Experience (preferred)
- Engineering Services
- Financial / KPOs / BPOs industry experience with an offshoring set-up in Bids, Proposal Process.
- Specifically in the areas such as Role based domain expertise Bids and Proposal Process

**Education**:

- Bachelor’s Degree in Science or Engineering, B.Tech/Diploma (Specifically for Operational Function related to Manufacturing).
- Master’s / Bachelor’s Degree/Diploma in Engineering/Commerce / Business Administration or equivalent.

**Language**:

- English

**Customer Management**:

- Understanding of diverse stakeholders and Cross-Cultural Sensitivity

**COMPETENCIES**:
**Business / Functional**:

- Process Knowledge, understanding of SLAs
- Domain knowledge in the areas specific to the respective domain role.

**Technical**:

- ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Access, MS-Excel)

**Non-Technical / Behavioural**:

- Basic Analytical Skills
- Attention to Detail
- Basic Presentation & Communication Skills
- Role Model - FPIG Values and Ways of Working
- Positive attitude for learning
- Proactive approach and Demonstrate Initiative
- Quality Mindset
- Team Player
- Understanding of Business

**Education**:
Bachelor’s Degree in Science/Engineering, B.Tech/Diploma (Specifically for Operations Functional)