Administrator - L2

2 weeks ago

Coimbatore Tamil Nadu, India Wipro Limited Full time

**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

**͏**:
**Do**
- ** Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
- Performance Parameter
- Measure
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:
Mandatory Skills: HP Storage.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Netezza L2 Administrator

    46 minutes ago

    Coimbatore, Tamil Nadu, India Larsen & Toubro Infotech Ltd (LTI) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Netezza L2 Administrator Job Summary The Netezza L2 Administrator will provide advanced support for IBM Netezza Performance Server NPS environments focusing on patch management performance tuning and incident resolution This role involves handling escalated issues from L1 ensuring system stability and maintaining compliance with security and operational...

  • Systems Administrator

    1 week ago

    Coimbatore, India Sanumas Solutions Full time

    **Title**: System Administrator - L2 Level **Location**: Coimbatore - 2 nos. Coonoor - 1 no. **Client**: IT & ITES Company **Exp**:4 - 6 yrs **Package**: 4 - 6 LPA **Qualification**: Any Graduation - **Should be well experienced in both Windows + Linux system administration**_ **Notice period: Immediate or 30days** **Job Types**: Full-time, Regular /...

  • IT Support L2

    2 weeks ago

    Perungudi, Chennai, Tamil Nadu, India Entize Services OPC Pvt Ltd Full time

    L2 Infrastructure Engineer Core Infrastructure Skills - Windows Server Administration (user accounts, policies, patching, troubleshooting). - Active Directory / Microsoft Entra ID (Azure AD) (user lifecycle, groups, permissions, MFA). - Microsoft 365 / Exchange / Teams Administration (mailboxes, licenses, security policies). - Cloud Platforms (AWS / Azure /...

  • Network - L2 - Hpcl

    6 days ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Emc Networker- L2

    2 weeks ago

    Chennai, Tamil Nadu, India Wipro Limited Full time

    We are seeking a skilled L2 Networked Backup administrator with hands-on experience managing Dell EMC Networker backup enviroinments and Data Domain systems. - Monitor, manage and support backup operations using DELL EMC Networker - Administer and maintain Data Domain backup Stroage appliances, including replication and capacity planning - Perform regular...

  • Linux Administrator L2

    3 weeks ago

    Coimbatore, India Virtual Tech Gurus Full time

    6 to 8 years of hands-on experience with Linux administration (Red Hat/CentOS/Ubuntu).. Proficiency in shell scripting (bash, sh, etc.). Strong in Linux (Migration, Implementations Upgrade) Web Servers Management Strong in ITIL Process Strong in trouble shooting Mentoring L1 Juniors. Descent communication to handle clients Experience into AIX, Solaris would...

  • Linux Administrator L2

    4 hours ago

    Coimbatore, Tamil Nadu, India Virtual Tech Gurus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    6 to 8 years of hands-on experience with Linux administration (Red Hat/CentOS/Ubuntu)..Proficiency in shell scripting (bash, sh, etc.).Strong in Linux (Migration, Implementations Upgrade)Web Servers ManagementStrong in ITIL ProcessStrong in trouble shootingMentoring L1 Juniors.Descent communication to handle clientsExperience into AIX, Solaris would be an...

  • PostgreSQL Database Administrator

    4 hours ago

    Coimbatore, Tamil Nadu, India Larsen & Toubro Infotech Ltd (LTI) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    PostgreSQL DBA Role Overview The PostgreSQL Database L2 Administrator is responsible for managing maintaining and optimising PostgreSQL database environments in production and nonproduction systems This role acts as the secondlevel escalation point for incidents ensures database availability and supports performance tuning security and automation...

  • Lead IT Systems Administrator

    4 days ago

    Tamil Nadu, India Vanan Services Inc. Full time

    Job Title: IT Systems Administrator – Team Lead Location: (Hybrid) - Chennai (Most Preferred: Work Type: Full-time Experience: 3–6 Years (can be adjusted) Reports To: IT Manager / Head of Infrastructure We are seeking a skilled and proactive IT Systems Administrator to manage, maintain, and support a diverse IT infrastructure including Windows/Linux...

  • UX Designer L2

    6 days ago

    Chennai, Tamil Nadu, India Sureworks Infotech Pvt Ltd Full time

    **#Freepost** **Designation: UX Designer L2 (HPE)** **Experience: 5+ Years** **Qualification: B.E/ B.Sc./ Diploma** **Location: Chennai** **Roles and Responsibilities**: 1) Monitor health status and availability 2) Monitor service 3) Check log files on critical events 4) Fix critical events 5) Reports availability of OS 6) Analyze performance...