Operations Trainee

**Job Description - Ops Trainee**

**About Pinch**
The last decade and a half has been dedicated to the rise of convenience in every way.
Organisations, one after the other, have created products and services which make the life of customers convenient. Yet the pain, pressure and stress of the modern world has not really reduced, leave aside going away.

At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every aspect while giving them the peace of mind to focus on achieving more in life. From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. We work as an extension of our customers’ family and bring to the table what is best for them.

With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family.
On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, anything and everything our customers and their families would need to live a comfortable, convenient, healthy, and guilt-free, inspired life.

**How will we do it?**

There are three fundamental aspects of our business model which will help deliver this life-transforming service:

- _**Lifestyle Manager**_ : Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers.
- _**Trained Professionals**_ _: _Offering a much more professional service than domestic helpers, with Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.
- _**Technology**_ _: _We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals.

Our services will be available across the below categories:

- Trained Manpower
- Housekeeping & Maintenance
- Food & Wellness
- Concierge & Experiences

The organization has six brands in its portfolio that attempt to provide services in these categories
- **Bo**:

- Bowls and Wraps
- **Health Yes
- **Eat irresistibly delicious

Pinch has 4 broad customer segments, for each of which we are looking to hire Partnerships
Managers:

- Individuals & Families
- Landlords & Second Home-Owners
- Developers & RWAs
- Corporates

**Who are we looking for?**:

- Passionate about the cause the company is working towards
- Excited about wanting to work in a start-up
- Self-motivated & loves taking initiative
- Growth mindset, focused on improving business outcomes
- Able to hustle, willing to get his/her hands dirty
- Embraces ambiguity & uncertainty
- Focused on problem-solving, has a solution-oriented mindset
- Loves to come up with new ideas, loves putting ideas into execution
- Excellent team player, can work very well with cross-functional stakeholders
- Ability to multitask on multiple moving items simultaneously
- Enormous attention to detail
- Excellent communication skills - verbal, written, presentation

As an Ops Trainee, you will be responsible for supporting the Operations and Category team in executing and various projects of D2C, to ensure that projects are executed efficiently and effectively.

**Key Responsibilities**:

- An Ops Trainee will be managing and coordinating several projects, to ensure that they are executed efficiently and effectively.
- Assist the Category Managers in creating design concepts for various projects.
- Participate in brainstorming sessions and contribute innovative ideas.
- Help with research and gathering information on design trends and materials.
- Support in the preparation of project proposals, presentations, and documentation.
- Arranging for necessary supplies and equipment to be transported in a timely manner.
- Manage on-site operations including coo