End User Support

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.
- Design, deploy, and maintain windows/Linux-based desktop environments for end-users.
- Provide technical support to end-users for windows/Linux desktop-related issues.
- Collaborate with other IT teams to integrate windows/Linux desktops with existing systems and infrastructure.
- Develop and maintain documentation for Winodws/Linux desktop configurations, policies, and procedures.
- Evaluate new technologies and tools to improve the windows/Linux desktop environment.
- Implement security best practices to ensure the integrity and confidentiality of windows/Linux desktop systems.
- Troubleshoot hardware and software issues on Windows/Linux desktops.
- Monitor ticket queues, prioritize incidents and requests, and ensure timely resolution and fulfillment according to defined SLAs.
- Maintain accurate records of all IT assets, including hardware, software, licenses, and peripherals.

Coordinate with security teams to deploy patches, updates, and security configurations to Linux endpoints in a timely manner.

At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You’ll be the go-to person for problem-solving of customers’ business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.

Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle.

Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product.

As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum of 3 to 5 years of experience in windows & Linux systems administration, with a focus on desktop environments.
- Basic scripting skills (e.g., Bash, Python, PowerShell) for automation and configuration management.
- Excellent troubleshooting skills and the ability to diagnose and resolve desktop-related issues and Strong communication, ability to interact effectively with end-users and technical teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ticketing system experience (e.g., S