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Trainer

3 weeks ago

Hebbal Bengaluru Karnataka, India Magicbricks.com Full time

**New Hire Training (NHT)**
- Conduct comprehensive training sessions for all new hires, covering CRM, sales pitch, and process guidelines.
- Develop and deliver structured training modules to ensure agents are prepared for their roles.

**Process Knowledge**
- Train new hires on site visit scheduling, lead follow-up processes, and appointment confirmations.
- Ensure clarity on product offerings and service workflows to maximize productivity.

**Quality Assurance**
- Instill high standards of quality in agent interactions and adherence to process protocols.

**Agent Development**
- Evaluate trainee performance during the training period through assessments and role-plays.
- Provide constructive feedback and coaching to improve areas of weakness.

**Motivation and Engagement**
- Keep new hires motivated and engaged throughout the training program.
- Foster a collaborative environment to encourage learning and team bonding.

**Tracking and Reporting**
- Maintain detailed training records and performance reports for trainees.
- Share feedback and insights with stakeholders on trainee progress and readiness.

**Post-Training Support**
- Offer post-training support for agents during their initial floor days to ease the transition and ensure consistent performance.

**Competencies RequiredExperience in Training**
- Prior experience as a trainer in telesales, preferably in real estate or a related field.

**Communication Skills**
- Exceptional verbal and written communication skills to facilitate effective training sessions.

**Presentation Skills**
- Ability to deliver engaging and impactful presentations during training sessions.

**Organizational Skills**
- Efficiently manage training schedules, materials, and documentation.

**Technical Proficiency**
- Proficiency in using Google Sheets, Google Docs, and other tools for training documentation and reporting.

**Analytical Skills**
- Evaluate training effectiveness through measurable metrics and suggest improvements.

**Leadership**
- Demonstrated ability to lead and mentor new hires, guiding them to achieve success in their roles.

**Desired Behavior**
- **Proactive and Self-Motivated**: Displays initiative in designing and delivering impactful training programs.
- **Empathy**: Understands the challenges faced by new hires and provides adequate support.
- **Flexibility**: Adapts to dynamic training needs and business requirements.
- **Team Player**: Works collaboratively with the operations team to align training outcomes with business goals.

**Work Schedule**
- **Working Days**: 6 days a week
- **Working Hours**: 9:00 AM - 6:30 PM

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- BPO Trainer: 3 years (required)
- total work: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person