Fulfillment Admistrator

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Fulfillment Administrator

Grade: 07

Location: Mumbai, India

Position Summary:
The fulfilment administrator provides sufficient responses to external customers and is responsible for order processing, overseeing the day-to-day operations of order fulfilment by working closely with the company.

Key Areas of Responsibility:

- MIS, reporting, data recording, analysing and validating
- Provides adequate response/information to questions/requests from in and external customers.
- Processes customer complaints and provides status to customers
- Assists in initiatives driving towards a seamless order flow
- Produce ad-hoc data extracts as requested
- Provide recommendations on improvements to existing processes and systemic creation of metrics
- Integrates in-depth speciality area knowledge with a solid understanding of industry standards and practices; Applies professional judgment in interpreting data and results
- Able to work cross-functionally with other organisations to understand the impacts of metrics results
- Develop/generate operational metrics for use by the Management Team. Provide solutions and recommendations to identified problems/trends
- Develop networks, alliances, and relationships with internal and external contacts within and across functions and organisations to achieve common goals
- Resolves logistic and suppliers' issues or exceptions
- Places parts orders, monitors back orders, expedites deliveries and manages inventory levels to support business requirements.
- Maintains targeted service level objectives by constantly monitoring open service calls suspended for parts.
- Other duties may be assigned.

Basic Qualifications:

- four years of related Supply chain Experience will be preferred.
- Bachelor’s Degree or equivalent in a related Logistics discipline
- Excellent written and oral communication skills in English
- Demonstrates problem-solving/analytical/planning skills gained through formal education, certification and work experience
- Results/solution oriented
- Expertise in Excel, Access and PowerPoint
- Strong leadership and excellent interpersonal skills
- Exhibits a strong sense of urgency
- Work on urgent tasks to completion where it might require working more than daily regular working hours
- Knowledgeable in all Field Logistics Operations processes and procedures will be an advantage
- Knowledge about indirect tax added advantage
- Good PC skills to aid/assist in the completion of essential job responsibilities

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.