Tele-caller/ Counsellor

5 days ago

Haryana, India Kids Kingdom Preschool and Childcare Full time

**Overview of the Admission Counsellor role**

**Job Title: Admission Counsellor (offline and online)**

**Role**:Full-time/ Onsite

**Work Days**:Monday to Saturday

**Timings**:10:00 AM - 6:00 PM (Monday to Friday)

**Saturday**:All Saturdays working (4 hours)

**Work Location**:Sector 49

**Scope of centres**:

- All current and upcoming branches of Kids Kingdom

**Responsibilities**:
**Lead Management & Conversion**
- Convert enquiries into admissions through consistent follow-ups, relationship building, and adherence to the company’s Standard Operating Procedures (SOPs).
- Maintain accurate and updated records of all leads in the company’s Lead Management Module.
- Take complete ownership of walk-ins and ensure a positive and seamless experience for prospective parents at the assigned centre.
- Ensuring branding through effective positioning of services.
- maximize revenue growth.

**Parent Counselling (in events where face to face counselling is required)**
- Conduct centre tours and explain curriculum, facilities, and policies.
- Understand parent needs and match them with appropriate programs.
- Maintain a professional, empathetic, and reassuring communication style.

**Admissions Process**
- Coordinate with the academic and accounts team for smooth onboarding.
- Ensure all documentation and fee payments are complete before start date in coordination with the Centres.

**Coordination with Centres**
- Follow up with centres on the status of enquiries and ensure timely follow-ups are conducted as per SOPs.
- Schedule parent visits in coordination with the centre teams to ensure smooth and well-prepared interactions.
- Coordinate with centres throughout the enquiry engagement process, ensuring consistent communication and a seamless parent experience.
- Schedule free trial sessions, confirm slots, and organize parent visits for special events or open days.
- Collect and record feedback from parents regarding the admission process and document reasons for non-registration to support continuous improvement efforts.

**Reporting & Analysis**
- Submit daily reports on enquiries, follow-ups, and admissions to management.
- Update the Lead Management Module on a daily and real-time basis to ensure accurate and up-to-date records.
- Analyse conversion ratios regularly and provide insights or suggestions to improve the admission strategy.
- Track the source of leads to support marketing initiatives and identify high-performing channels.
- Monitor the quality and volume of enquiries on a daily basis to ensure targets and service standards are met.
- Periodically update FAQs, counselling files, SOPs, fee structures, and admission process documents to reflect current practices.

**Educational Qualifications**: Graduate in any stream (minimum qualification)

**Work Experience**:1-2 years prior experience in school admissions or counselling preferred

**Skills**:

- Excellent verbal and written communication
- Strong phone etiquette and interpersonal skills
- Comfortable working with CRM or lead management software
- Well-organized, punctual, and detail-oriented
- Ability to multitask and manage a high volume of enquiries

Pay: ₹15,336.28 - ₹20,000.30 per month

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