Student Support Executive

6 days ago

Bhopal Madhya Pradesh, India Toprankers Ed-Tech Solutions Pvt. Ltd. Full time

**Job Title: Student Support Executive**

**Location**: MP Nagar, Bhopal
**Work Mode**: Work from Office
- **Timings: 12 PM - 9 PM**_

**Job Summary**:
**Key Responsibilities**:

- Assist students with their queries regarding course offerings, registration, and exams.
- Provide guidance on account-related issues, payment processes, and technical support.
- Maintain accurate records of student interactions and ensure follow-up.
- Offer timely and effective resolution of student complaints and concerns.
- Coordinate with other departments to ensure student satisfaction.
- Help students with platform navigation and accessing study materials.
- Ensure students are aware of relevant updates, events, and deadlines.

**Requirements**:

- Good communication skills (both written and verbal).
- Good understanding of MS Excel.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Previous experience in customer service or student support is a plus.
- Proficiency in using CRM systems or customer support tools is a plus.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Are you comfortable with the shift timings (12 PM - 9 PM)?
- If Working, what is your current salary in LPA?

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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