Female Executive

**About ‘The Plus Size Store’ By Meera Creations**

We are a direct-to-consumer (D2C) women’s ethnic wear brand specialized in curating beautiful and trendy garments for our Plus Size Queens. We strongly believe that
- **You are already beautiful, "Our mission is to make you feel that way."**_

We are India’s most loved brand in our segment. Our journey began from a 10X10 feet store, driven by the realization that there were very few options available to fulfill the fashion requirements of plus-size beauties. Often, they were greeted with the disheartening statement:

- **“INKA SIZE TOH YAHA NAHI MILEGA”**_

Starting from an Instagram page with an initial investment of INR 50,000, we have faced numerous challenges to enhance our skills and build a happy customer base. Today, we are a rapidly growing team of 50+ people, supported by a dedicated production team. We have a trusted customer base of 2.5 lakh women and a strong presence on all major social media platforms, with 380K followers on Instagram and 55K on Facebook.

**What Are We Looking For?**

We are looking for a **Customer Support & Sales Executive** with exceptional qualities, dedication, and strong communication skills.

**What You Will Be Responsible For**:
**Provide Excellent Customer Support**:

- Identify customer needs and provide clear and helpful information about our products or services.
- Assist customers with product malfunctions by testing different scenarios or impersonating users.
- Make efforts to minimize customer cancellations and returns.
- Follow up with customers to ensure their issues are resolved.

**Analyze and Report Issues**:

- Update internal databases with information about technical issues and customer discussions.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.

**Identify and Convert Opportunities**:

- Work on new product launches and listings on the website and marketplaces
- Stay up-to-date with industry trends and best practices to continually improve the customer support function.
- Cross selling and upselling of products to existing or new customers with individual and team efforts.

**Who You Are**:

- **Experience**: Minimum 1 year in a similar profile/designation.
- **Skills**:

- Capability of managing multiple priorities simultaneously.
- Should have analytical, problem-solving, and decision-making skills.
- Well organized, detail-oriented, and ability to multitask with great follow-up skills.
- Good communication skills, both verbal and written.

**Why Be a Part of TPSS?**
- **E-commerce Growth**: Be part of the growing e-commerce industry.
- **Daily Achievements**: Enjoy the joy of achieving something new every day.
- **Problem-Solving**: Feel excitement in identifying solutions to problems.
- **Fashion Passion**: If fashion interests you, this is the right place for you.

**Additional Information**:

- **Location**: Jawahar Nagar, Jaipur
- **Work Schedule**: 6 Days Work Week
- **Benefits**: Paid leave, Provident Fund, Sales Incentive

**How to Apply**:

- **Initial Screening**: Phone interview with HR.
- **First Round**: Skill Assessment and interview with the hiring manager.
- **Second Round**: Interview with senior management.
- **Join us in empowering women through fashion and providing outstanding customer experiences. We look forward to welcoming a new member to our dedicated team.**_

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Jawahar Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person