Customer Service Representative

4 days ago

Mumbai, India Juvenca Online Pvt Ltd Full time

**Job Description - Customer service representative**

**Responsibilities**:

- Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
- Work closely with the Shopify system to ensure product shipment satisfaction & correct order placement.
- Report high risk transaction & follow protocol to determine validity of order
- Assist marketing team to maintain company’s social media messages, customer inquiries.
- Manage all online orders accurately track and report order progress, follow up and handle all customer queries.
- Minimum of 1 year’s experience in customer service for an e-commerce business, preferably a marketplace or consumer products
- Strong E-commerce background (Local or International) and understanding of Shopify an advantage
- Quick learner with the ability to absorb information on our brand's history, product offerings and communications
- Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
- Proven to be organized, methodical and rigorous
- Team player able to develop great relations with co-workers
- Possesses the ability to ask for help when unsure & know when to escalate
- Attention to detail
- Polite and provide exceptional customer service
- Proficiency in Microsoft Word, Excel, and Outlook
- Able to take direction & follow the exact brief
- Able to ask for help when unsure & escalate as necessary

**Salary**: ₹10,257.66 - ₹25,752.92 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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