Hotel Supervisor

**About the Role**:
**Key Responsibilities**:
**Operational Oversight**:

- Supervise and evaluate the performance of hotel staff across all departments, including housekeeping, reception, and maintenance.
- Handle room booking requests, online and offline, ensuring a seamless reservation process.
- Receive and analyze customer feedback, suggest improvements based on feedback, and reply to guest reviews on online portals.
- Prepare and present monthly performance reports for senior management (owners).

**Strategic Planning**:

- Identify and implement ways to improve hotel services while maintaining quality and minimizing costs.
- Provide **creative** ideas for enhancing operational efficiency.
- Ensure smooth coordination between departments to maintain an excellent guest experience.

**Marketing & Promotion**:

- Manage the hotel’s **online and offline presence**, including social media, digital marketing, and advertisement strategies.
- Handle promotions, offers, and seasonal discounts to attract more guests.
- Coordinate recruitment and training of new staff across various departments.

**Requirements**:
Bachelor’s degree (minimum), preferably in Hospitality Management, Business Administration, or a related field.

Strong leadership skills with experience managing teams.

Excellent communication skills in **English and Hindi**.

Ability to handle customer interactions professionally.

Proficiency in using hotel management software, booking platforms, and digital marketing tools is a plus.

A creative mindset for improving hotel operations and marketing strategies.

Prior experience at a similar organization is appreciated.

**Why Join Us?**

✔ Opportunity to work at a dynamic and growing organization

✔ Competitive salary with performance-based incentives.

✔ A chance to implement innovative ideas and shape the future of the hotel

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided

Supplemental Pay:

- Performance bonus

Work Location: In person