Voice Process

4 days ago

Pune, India Tech Mahindra Full time

**General Purpose**: Customer relations; problem resolution; time management.

**Role qualifications**:

- Must partner with the sales team, credit department, production planning and shipping to provide customers with service as outlined in the department’s policies and procedures
- Must address customer issues and ensure effective and long-term problem resolutions

**Position responsibilities**:

- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Process customer orders/changes according to established department pollicies and procedures
- Assist the credit department to solve disputed credit items
- Provide timely feedback to the company regarding service failures or customers concerns
- Partner with sales representative to meet and exceed customers’ service expectation
- Perform other related duties as assigned

**Essential skills and experience**:

- One to two years’ experience with order processing and or coordinating/expediting order request
- Time management: the ability to organize and manage multiple priorities
- Advanced Customer service system (JDE, Info Web Order Entry, eSOS)
- Strong customers orientation
- Excellent interpersonal and communication skills
- Good telephone etiquettes is essential
- High performance teams and strong team player
- Commitment to company value
- Basic computer proficiency

**Salary**: ₹350,000.00 - ₹500,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work 1year (required)

**Speak with the employer**
+91 9022416613

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