Customer Care Executive

1 week ago


Dehradun Uttarakhand, India Aarsun Woods Full time

**COMPANY DESCRIPTION**

“Aarsun Woods” is India’s Top brand and an internationally registered trademark in Royal Furniture. We have expertise in crafting a quintessential luxury royal and luxurious furniture for every corner of your abode.Our commitment to world-class craftsmanship and the timeless artistry of hand-carved designs. The company promotes the local art of Indian artisans globally, generating more work for them. With export footprints in 55+ nations and international trademark registration in 35 countries, Aarsun has thousands of happy customers worldwide, known for unique furniture designs blending modern styles, Aarsun is one of the most awarded company in the furniture category.

**JOB TITLE: CUSTOMER CARE EXECUTIVE/SALES REPRESENTATIVE**

**ROLE DESCRIPTION**

**KEY RESPONSIBILITIES AND SKILLS**
- Take calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints.
- Keep records of customer interactions and transactions, details of inquiries, complaints, actions taken and process orders.
- Refer unresolved customer grievances and special requests to designated departments for further investigation
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Excellent communication and interpersonal skills.
- Ability to multitask and problem solve
- Previous experience in a customer service role is a plus
- Resolving customer issues brought to your attention.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Possessing the knowledge and ability to improve customer service in the organization.

**Education**:
High school diploma or equivalent (required)

Bachelor's degree (preferred)

**Job Types**:
Full-time

**Job location**:
Dehradun

**Pay Scale**:
₹120,000 - ₹180,000 LPA

**Supplemental** **Pay**:
Performance bonus

Pay: From ₹10,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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