OTC - Process Associate

1 week ago

Noida Uttar Pradesh, India Genpact Full time

_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions_
- Responsibilities_
- _Research and analyze the disputes/deductions in ERP_
- _Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution_
- _Find opportunities and recommend solutions for process and automation improvements_
- _Daily reporting of individual portfolios to track and monitor the past dues_
- _Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact_
- _Work as an excellent teammate to process any special request in a timely manner_
- _Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and authoritatively_
- _Call out problems to senior staff members and or management as appropriate._
- Qualifications_
- Minimum qualifications_
- _Graduate in any stream_
- _Freshers are eligible_
- _Excellent English interpersonal skills_
- Preferred Experience_
- _Prior collections management experience_

**_ _**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Noida_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Dec 17, 2024, 7:01:35 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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