Tele Caller Executive

5 days ago

Rohtak, India DEKHO APNA DESH ENTERPRISES Full time

Inform customers about company's products/services and offers and convert leads
- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, clarifying information whenever possible
- Manage A Team Of Individuals Working On Telesales/Customer Support
- Resolve Customer Complaints Brought To Your Attention
- Create Policies And Procedures
- Plan The Training And Standardization Of Service Delivery
- Manage Inbound And Outbound Customer Calls In A Timely Manner
- Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible
- Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team
- Gain Comprehensive Product Knowledge To Enhance Customer Support
- Maintain A Pleasant Working Environment For Your Team

Pay: From ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Willingness to travel:

- 25% (preferred)

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