Back Office Executive

4 days ago

Laskana Surat Gujarat, India CityTadka Full time

We are a growing Direct-to-Consumer (D2C) brand focused on delivering high-quality products directly to our customers through online platforms. We are seeking a detail-oriented and proactive **Back Office Executive** to support our daily operations, streamline processes, and ensure timely order management and dispatch.

**Key Responsibilities**:

- **Order Management**:

- Process and track daily e-commerce orders across various platforms (Amazon, Flipkart, Shopify, etc.).
- Update and maintain accurate records of orders in Excel or Google Sheets.
- **Inventory Coordination**:

- Monitor stock levels and coordinate with warehouse or production team for replenishment.
- Maintain SKU-wise product availability report.
- **Packaging & Dispatch**:

- Coordinate packaging of products as per standard guidelines.
- Ensure timely dispatch of orders through courier partners or aggregators (e.g., Shiprocket, Delhivery, Bluedart).
- Generate shipping labels and maintain dispatch logs.
- **Customer Communication (Basic)**:

- Assist in resolving order-related queries like delays, address issues, or RTOs.
- Communicate with courier partners and update delivery status if needed.
- **Documentation & Reporting**:

- Maintain daily/weekly/monthly reports of sales, dispatches, returns, etc.
- Support with invoice generation and record keeping.
- **Coordination & Support**:

- Coordinate with the marketing, accounts, and operations teams as needed.
- Support with other company-related back-office tasks.

**Skills & Qualifications**:

- Proficiency in MS Excel / Google Sheets (must have working knowledge of formulas, VLOOKUP, filters, etc.)
- Familiarity with E-commerce platforms and order dashboards.
- Basic understanding of logistics and dispatch processes.
- Good organizational skills and attention to detail.
- Ability to handle multiple tasks and meet deadlines.
- Strong communication and coordination abilities.
- Graduation in Commerce, Business Administration, or a related field preferred.

**Preferred Tools/Platforms Knowledge**:

- Shopify, Amazon Seller Central, Flipkart Seller Hub
- Excel / Google Sheets
- Courier/Logistics Platforms like Shiprocket, Pickrr, Delhivery

**Salary**: As per industry standards
**Reporting To**: Operations/Logistics Manager

**Job Types**: Full-time, Permanent

Pay: ₹8,347.85 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

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