Flight Support Executive

2 weeks ago

India EaseMyTrip Full time

**Why Work With **EaseMyTrip?**

Started in the year 2008, EaseMyTrip is one of the largest online travel platforms and a trusted name in the Indian travel and tourism space. Millions of Indians rely on our platform daily for their travel needs ranging from flight tickets to hotels, bus, cabs, train, holiday packages and more.

Despite winning several awards and accolades, we take pride in promoting an inclusive work culture where every brilliant mind and skilled hand gets to showcase their creativity, knowledge and expertise, every now and then. Not only do we ensure that all our employees experience a work life balance, peace of mind and perpetual learning, but also our responsibilities and roles go beyond more than one can reckon.

**What We **Offer?***

**Competitive Pay**
- We go beyond the industry standards to reward the brightest of minds working for us.**Growth & Exposure**
- We provide ample opportunities that help an individual to grow and succeed in life.**Inclusive Work Environment**
- We promote an environment where voices are valued, and diversity is celebrated.**Flexibility**
- We understand you & your commitments which is why we leave it up to you to manage your tasks accordingly.Flight Support Executive

**Job Summary**:
Ease My Trip, or EMT for short, is one of India's top travel agencies, with a customer-centric approach that includes a no-convenience fee option and a wide distribution network supported by a hybrid platform. We're seeking for Flight Support / Task List Executive who have excellent communication skills and zeal to go extra miles to serve the customers

**Roles & Responsibilities**:

- Knowledge -international/domestic travel voice process.
- Knowledge of world map & geography will be required.
- Be enthusiastic & have zeal to perform.
- Be flexible to work in 24*7 rotational shifts days working environment.
- Excellent communication skills required.
- Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
- Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Freshers from travel domain with good communication skills.
- Ready to work in rotational shifts (No Night Shifts for females).

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