Tele Caller Executive

1 week ago

Vadapalani Chennai Tamil Nadu, India ALtair Hearing Revolution Full time

Job Description (JD) for a Telecaller / Telesales Female Executive role, suitable for a hearing aid centre, clinic, or similar service-based business:
⸻

Job Title:
**Location**:
[City/Branch Name] - Office-based

**Job Type**:
Full-Time | 6 Days a Week

⸻

Job Summary:
⸻

Key Responsibilities:

- Make outbound calls to prospective clients from lead database or referrals.
- Explain hearing aid services and solutions offered by the clinic.
- Fix appointments for walk-ins / consultations with audiologists.
- Maintain follow-up with leads and convert inquiries into bookings/sales.
- Handle incoming calls, resolve queries, and redirect to appropriate departments when necessary.
- Maintain proper call logs and update CRM or Excel records regularly.
- Achieve daily/weekly/monthly call and conversion targets.
- Provide support during marketing campaigns, SMS/WhatsApp follow-ups, etc.

⸻

**Requirements**:

- Minimum qualification: 12th pass / Graduate in any stream
- 1-2 years of experience in telecalling / telesales / front desk / customer service
- Fluent in Tamil and basic English; Hindi or other languages are a plus
- Excellent communication, persuasion, and listening skills
- Basic computer knowledge (MS Excel, Google Sheets, CRM tools)
- Should be patient, polite, and service-oriented
- Preferably from a healthcare, hearing aid, clinic, or service-based background

⸻

Working Hours:
Monday to Saturday - 9:30 AM to 6:00 PM (can be adjusted slightly)

⸻

Salary & Benefits:

- Fixed Salary + Attractive Incentives based on conversions
- Training provided
- Comfortable office environment with growth opportunities
- Annual bonus and employee engagement programs

Pay: From ₹20,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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