Diwa

11 Nov 2025- **Business Unit**:Ginger Lucknow- **Department**:Front Office- **Description**: About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.-
Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.-
Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision.-
Essential Job Tasks '- Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department.
- Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality.
- Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies.
- Engage professionally with guests and internal stakeholders to ensure a positive service experience.
- Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations.
- Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization.
- Support smooth departmental handovers and communicate effectively with colleagues and supervisors.
- Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements.
- Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve.
- Maintain a learning log or progress sheet as part of the apprenticeship program requirements.
- Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision.'- Keen interest in hospitality and service excellence
- Guided by a contract of apprenticeship under the Apprentices Act, 1961
- Required Qualifications - Work Experience Not Applicable-
Languages Needed in Position Not Applicable-
Key Interfaces
- External - Key Interfaces
- Internal - Behavioural Competencies - Equal Opportunities Employment at IHCL