Executive Gold Loans

1 week ago

Tirupati, India HDB Financial Services Limited Full time

**Key functions will be**: - Coordinate with branch sales team and support BSM, SMs for lead conversion - Tele-calling / follow up on leads given by sales team and Corporate office - Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis - Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed - Update valuation details in system i.e.

Gold portal and loan booking system - Ensure loan processing completed within stipulated TAT. - Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket - Follow up with customer for timely interest collection - Gold loan file disbursal in system (this could be done by BOM for most Branches) - Custody of gold packets in the office, record it as per process - Raise Payment Request / Cheque Disbursement, record it as per process - Arrange to send the complete file to COPS as per process. - Manage Related MIS, interface with COPS, regional teams as might be required. - Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers - Customer Support / Service as required.
- Sales process management in FMCG/ Direct sales company - Understanding of gold process understanding ,KYC Knowledge & Sales process - Gold loan Sales process & BTL Marketing - Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge

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