Sales/customer Service Intern

3 days ago

Bengaluru, India eTutorworld Full time

An exciting opportunity to join a fast-growing online education company. Etutorworld provides personal 1-on-1 live online tutoring in Math, Science and English to K-12 school students worldwide. Etutorworld is a Bangalore based company with a 60+ member team and a vibrant open work culture.

This is a night shift position since most of the students are in USA. Work timings will be for 7hours, six nights (42 hours) a week, as follows (could change as per business needs):
May-November: 02.30 - 9.30am Indian time (Mon-Sat, weekly off on Sunday)

November-March: 03.30 - 10.30am Indian time (Mon-Sat, weekly off on Sunday)

Job responsibilities are as follows,

2.Outbound follow up calls for inquiries received

3.Proactively initiate chat with website visitors

4.Take short demo sessions for new students and parents

5.Assist and advise students and parents in buying eTutorWorld learning packages

6.Assist students in session joining, scheduling, rescheduling or cancellation

7.Coordinate with tutors for sessions scheduled or cancelled at short notice

8.Coordinate with technical support team if any issues faced by students or tutors

9.Compliance with service level standards, and maintaining accurate call records

10.Update LMS and CRM system information as per student and tutor discussions

1.Must be a graduate in any discipline

2.Minimum ONE year of experience in online sales and customer service or Fresher if

3.Exposure to international customers/Exception to be given for Fresher

4.Excellent written and spoken English

5.Excellent communication and teamwork skills

7.Ability to understand and engage with customers, respond quickly and appropriately

Compensation and contract

Initial 6 months on contract with attractive fixed monthly compensation based on

with benefits such as PF, Gratuity, target-based sales incentive, and paid leave.

**Job Type**: Internship
Contract length: 6 months

**Salary**: ₹8,086.00 - ₹25,689.96 per month

Shift:

- US shift

Ability to commute/relocate:

- Anywhere: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (required)

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