Application Support-sas Base24

5 days ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Information Technology
**Travel Percentage**:
1 - 5%
**Base24 - Pune/Bangalore - 6 -8 Yrs - JR0190974**

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

**What you will be doing**
- Base24 Classic
- TANDEM / HP NonStop/ Guardian OS
- TACL
- Card Payments Processing Business Knowledge (Visa, Mastercard, Amex)
- ISO 8583, APACS
- SQL
- Experience of managing live production incidents, triage bridge calls, prioritizing incident workload based on severity and need of the hour.
- Experience in creating.

**What you bring**:

- Excellent team leadership skills, coaching and mentoring.
- Thought leadership, ensuring incidents are prevented and platform and processes are improved.
- Excellent stakeholder mapping, management and continuous communications with stakeholders.
- Automation and Improvements planning and implementation.
- Learning, maintaining and sharing knowledge continually.
- Continuous self
- improvement in technology, business and leadership skills.
- Incident investigations.
- Problem root cause analysis.
- Managing change.
- Request fulfilment, through responding to stakeholder request.
- Following new releases.
- Ensuring documentation is created and maintained for processes and training.
- Mentoring other team members.
- Understanding of business and other technologies to appreciate full business lifecycle.

**What we offer you**:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources, and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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