Video Designer

1 week ago

Chennai, India vajro Full time

**What is the opportunity?**

We are huge fans of people who possess the customer first approach and exhibit the ability to raise the

standards. Now that’s exactly how nimble and facilitating we’d like our Quality Analyst to be. Sounds like

you?

agents who deal with new prospects. All we look for is that you are self-directed, multifaceted and

possess previous experience in working with international sales/SaaS sales processes.

**What would you have to do?**

Design and Develop evaluation programs that analyze critical performance behavior's and metrics to the

sales organization.

Provide feedback to the leadership on agents' skills and work approach.

Responsible for conducting process level analysis - root cause analysis, trend analysis, training need

analysis for the process, etc.

Drive Quality initiatives across the department and bring in efficiencies and effectiveness in processes.

Mentor/Transition newly hired members to ensure a smooth transition from the learning

environment to the daily production environment

Provide regular updates on quality initiatives and process improvement projects to stakeholders across

the organization as required.

Conduct objection handling sessions based on the audits

Coordinates and facilitates call/Chat calibration sessions

Conflict management with all stakeholders for smooth and effective business operations.

Generate insights for Continuous Sales Process and Product Improvement

Keep a track of good calls / bad calls and play them to the agents on regular basis

Design and create weekly quality check reports and scorecards

Present Monthly, Quarterly and Yearly Assessments of the Team's performance.

**You’ll be a great fit if**:
1. 2+yrs experience as a Quality Analyst must

2. International Sales Call/Chat Monitoring Experience must and prior B2b/SAAS Customer

Success/Support experience would be an added advantage

3. Strong knowledge of Quality Methodology

4. Strong analytical skills

5. Strong facilitation skills

6. Customer facing and interaction abilities.

7. Excellent interpersonal and communication skills

8. Ability to conduct end to end process mapping and managing process improvement/ process

re
- engineering

9. Ability to train and conduct workshops

10. Should be flexible in Cross function audits

At Vajro, we work hard. We laugh a ton. We celebrate every little thing. Does this sound like you?

Build - We're passionate about democratizing mobile apps. You'll build world-class products that will help

us realize this vision

Learn - We're constantly pushing boundaries with our products, so you will work on cutting-edge tech and

learn tons

Have Fun - We love to play as much as we love our work. We celebrate every little thing and boredom is

a word that rarely gets tossed around here

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