Gl

**GL - Assistant Customer Relationship Manager (UB-MGL-SMGL-ACRM) - Bangalore & Mysore Cluster**:
Multiple locations
- Department
- SOUTH MICROBANKING-GL
- Job posted on
- Sep 16, 2025
- Employee Type
- Permanent
- Experience range (Years)
- 2 years - 4 years- POSITION DESCRIPTION

JOB TITLE

Assistant Customer Relationship Manager

GRADE

DM-II

DEPARTMENT

Micro Banking

LOCATION

Branch Name

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

Branch Manager/CRM

REPORTING INTO

NAROLE PURPOSE & OBJECTIVEActively support acquisition of customers for Group Loans- Support conversion of existing borrowing customers for liabilities.- To facilitate undertaking of initiatives to retain and deepen relationship with existing customer for unsecured loans and for liabilities- Responsible to maintain process quality & ensures adherence to audit and compliance standards- Responsible to maintain Branch Documents- Responsible for Cross Selling- Responsible for overall business in absence of BM/CRM- To handle Cashier and BOO’s responsibility in their absence- Adherence to defined set of processes and circulars- Timely disbursement of sanctioned loansSIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZEPortfolio Managed
- approx. 10 CrVolume of recruitment
- 5-15 Staff - changes as per branch CRO budget- No. of products served
- Group Loan, Individual Loan, CASA, TD and TPP products- Credit files for query resolution
- approx. 200-500 files per monthKEY DUTIES & RESPONSIBILITIES OF THE ROLE

**Business/ Financials**Responsible to support the sales plans for the branch for MB unsecured and secured loans- To assist setting weekly/monthly targets for the team, reviews the set targets on a regular basis- Responsible to support acquisition of new GL customers; conversion of customers from unsecured to secured loans (Where Applicable)- Guide the CROs to enable conversion of existing borrowing customers for liabilities- Support the marketing initiatives designed by products & marketing department- Assess the market potential and give feedback on product modification and new product development to the regional product teams- Share insights on competitor products to the regional product/marketing teams.- Responsible for the overall Branch Liabilities Target and cross selling targets

**Customer**- Ensure customers and CROs are educated about the unsecured loans and liabilities products offered by Ujjivan.- Resolve customer queries/grievances (pertaining to GL, unsecured IL, liabilities) escalated from the CROs within specified time frame

**Internal Process**- Oversee and facilitate collection of documents for account opening in strict adherence to KYC norms- Keep abreast of the changes in policies and guidelines by RBI, ensures his/her team is educated on the changes to ensure strict adherence- Responsible for correct storage of client information and any other documentation inclusive internal reports, memos etc.- Oversee follow-ups with overdue customers to collect the payments- Conduct customer house visits, cross verify the documents and details in the Customer Profile forms (CPF) and Loan Application forms (LAF), conduct Group Recognition Training (GRTs)- Perform visits to the Center meetings to check whether they are as per the defined process- Ensure CROs deposits Centre meeting cash at the nearest or collocated BCs- Ensures that 100% loan utilization check is conducted by the CRO within 7 days from the day of disbursement.- Daily Monitoring of form pendency and ‘Till balance’- To maintain smoothly operation of Branch activities in coordination with Cashier & CCR Desk- Responsible for timely BOD, COB and EOD Process Providing potential leads to other secured and unsecured verticals

**Learning & Innovation**Coach the branch staff on unsecured loans products to support achieving targets and support them in conversion of existing customers for deposit products- Resolve queries and escalations from the team in a well-defined timeframe- Ensure adherence to training man-days/ mandatory training programs for self and reportees
- Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self and reportees
- Monitor timely completion of mandatory courses of the staff- Monitor timely completion of mandatory annual leave of the staffMINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational
- QualificationsExperience2-4 years of experience in MFI sales & team handling experience

CertificationsNA

Functional Skills
- Knowledge on unsecured products
- Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage
- Basic knowledge of accounting and finance administration desirable
- Is fluent in the local languages and has a working knowledge of English- Knowledge of KYC/AML norms and other guidelines for liabilities

Behavioral Skills
- Multiple product selling skills
- Willingness to travel & relocation as per business requirements and career opportunities
- Interpersonal s