Health Coach

**Job Title**: Metabolic Health Coach - Founding Team

**Experience Required**: 4+ Years

**Location**: Mumbai - Andheri West

**Employment Type**: Full-time

**About the Company**

You are joining the **founding team** of a medical weight loss company offering a comprehensive program that combines **GLP-1 medications**, **diagnostics**, **doctor consultations**, and **health coaching**. We are targeting customers through both **digital channels** and **corporate partnerships**. This is an opportunity to help shape the future of obesity care in India through high-impact, protocol-driven intervention.**About the Role**

We are looking for a **compassionate, process-driven, and entrepreneurial Health Coach** who will not only deliver coaching but also **own the end-to-end customer journey**—from the point a lead is generated to ensuring the customer gets results, stays on the program, and refers others.

You will be responsible for:

- Designing and managing the **sales process** from lead capture to conversion
- Ensuring **high-quality program delivery and customer retention** over a 6-month+ journey
- Building and onboarding the **wider team of coaches, doctors, and vendors**

This role combines **hands-on coaching, customer success, and operational management** and is ideal for someone who thrives in a startup environment and wants to be part of a purpose-led healthcare movement.**Key Responsibilities**

**1. Sales Process (Lead** Conversion)**
- Design a workflow to ensure every lead is followed up promptly and efficiently.
- Own the lead funnel and coordinate:

- Timely intro calls
- Diagnostics scheduling and completion
- Doctor consultations
- Post-doctor follow-up sales calls to drive conversion
- Use CRM tools (e.g., HubSpot, Zoho) to track and optimize lead status.
- Build SOPs to ensure no lead is lost and that team performance is tracked against KPIs.

**2. Program Delivery & Retention (Post-Payment** 6 Months)**
- Design and implement an onboarding journey for paying customers with clear SOPs and protocols.
- Ensure delivery of all key touchpoints such as:

- Medication reminders
- Health coach follow-ups
- Regular progress tracking
- Monthly review sessions with doctors/nutritionists
- Use tools (e.g., WhatsApp, Healthie, Google Sheets, or custom dashboards) to:

- Track medication adherence and weight loss progress
- Identify at-risk users likely to drop out
- Intervene proactively to drive outcomes and satisfaction
- Develop a system to encourage referrals and testimonials from satisfied customers.

**3. Team Building (Hiring & Onboarding)**
- Create a hiring and onboarding plan for:

- ** Health Coaches**: empathetic, structured, results-driven individuals
- ** Doctor Partners**: obesity medicine-friendly, willing to adopt new protocols
- ** Pharmacy Partners / Vendors**: reliable, compliant, tech-enabled
- Build onboarding toolkits and SOPs to align all partners with the program quickly.
- Set up regular quality checks and feedback loops to track performance and ensure excellence.

**4. Health Coaching (Direct Delivery)**
- Conduct one-on-one and group coaching sessions (virtual or in-person).
- Provide behavior-change counseling on nutrition, exercise, medication adherence, and mindset.
- Maintain accurate notes and ensure clinical documentation is up-to-date.
- Collaborate with the medical and operations teams to deliver a seamless customer experience.

**Required Skills & Qualifications**
- Bachelor’s degree in Health Sciences, Nutrition, Psychology, or a related field
- Certified Health Coach (ACE, NBHWC, or equivalent)
- Minimum 4 years of experience in health/wellness coaching
- Strong communication, persuasion, and relationship-building skills
- Tech-savvy and familiar with CRM, tracking tools, and patient engagement platforms
- Highly organized, detail-oriented, and driven by customer success

**Preferred**
- Experience in managing sales funnels and customer journeys
- Background in corporate wellness or digital health startups
- Exposure to obesity, diabetes, or chronic disease management programs
- Multilingual capabilities