Restaurant Captain

**Key Responsibilities**:

- **Guest Service Management**:

- Greet guests warmly and ensure they are seated comfortably.
- Take and confirm orders from guests, ensuring special requests or dietary needs are communicated to the kitchen.
- Ensure food and beverages are served in a timely and professional manner.
- Handle guest complaints and special requests to ensure satisfaction.
- **Supervising Service Staff**:

- Oversee and guide the work of waitstaff, ensuring efficient and smooth service.
- Assign sections to servers and manage rotations effectively.
- Train new service staff and ensure that they understand proper service techniques and restaurant protocols.
- Conduct pre-shift briefings to inform staff of menu changes, special events, or VIP guests.
- **Communication with Kitchen and Bar**:

- Coordinate with the kitchen to ensure correct and timely food delivery.
- Communicate effectively with bartenders and other staff to deliver a seamless service.
- Ensure that orders are placed in the right sequence and manage any special dietary requirements or allergies.
- **Quality Control**:

- Inspect food and beverages before they are served to guests, ensuring they meet quality and presentation standards.
- Ensure the restaurant is clean, organized, and well-stocked.
- Make sure that the dining area is prepared and set up correctly, from table settings to cleanliness standards.
- **Handling Reservations and Seating**:

- Manage reservations and seating arrangements efficiently to optimize the restaurant’s capacity.
- Communicate wait times to guests and manage the seating flow during busy times.
- **Customer Relationship Building**:

- Build relationships with regular guests to ensure repeat business and personalized service.
- Gather guest feedback to improve service and address any concerns promptly.
- **Cash and Billing Responsibilities**:

- Handle billing and payment, ensuring all transactions are correct.
- Oversee cash handling, receipts, and balance daily sales.
- **Upselling and Suggestive Selling**:

- Recommend specials or menu items to increase sales.
- Promote desserts, beverages, or high-margin items to guests.
- **Compliance with Health and Safety Standards**:

- Ensure that all service staff are compliant with health and safety standards, including hygiene practices.
- Monitor food safety and cleanliness procedures, ensuring the dining area and kitchen adhere to local regulations.
- **Inventory and Stock Control**:

- Coordinate with management regarding inventory of cutlery, glassware, and other service essentials.
- Report low stock levels and ensure that equipment is maintained in good condition.

**Required Skills**:

- Strong communication and leadership skills.
- Excellent guest service and hospitality knowledge.
- Attention to detail and organizational skills.
- Ability to manage time and work under pressure.
- Strong problem-solving abilities.
- Knowledge of restaurant software and POS systems.

**Educational Requirements**:

- High school diploma or equivalent (Hotel Management Diploma or Certification is a plus).
- Previous experience as a waiter or in a similar leadership role in food and beverage service.

**Job Types**: Full-time, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person