Network Admin

2 weeks ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility
**Job Description**:
Network Admin

Exp
- 6 to 8years

Location
- Bangalore

Np
- 15days to Immediate

We are looking for an engineer with 4+ years of experience that is flexible to work 24x7 shifts. Also confirm the cost details for L2 engineer.

Overview
- Receives, prioritizes, responds to and resolves network incidents
- Manages support requests and ticket queues
- Expertly manages user / stakeholder expectations throughout support process
- Must have excellent communication skills and ability to communicate across technical skillsets and executive management

Daily Tasks
- Understands, applies and maintains network standards as documented by Architecture and Engineering
- Investigate and diagnose incidents to restore failed network services within KPIs
- Troubleshoots layer 1, 2 and 3 issues. Work with field engineers and other providers to achieve maximum network uptime
- Escalate unresolved incidents to L3 / Frontline / service providers
- Process all service requests for new or modified services as they are required.
- Access and implement change requests as needed in accordance with change management process
- Identifies problem and risk areas and is able to advise management of actions

**Qualifications**:

- Graduate
- 4+ years of relevant experience
- Active CCNA mandatory
- Knowledge on cloud will be added advantage
- Knowledge on network appliances will be added advantage
- Excellent written and verbal communication skills
- Ability to work under pressure related to scale of business impact

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