Oracle Apps Dba

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

This role may also contribute to / support on project work as and when required.

Oracle APPS DBA (EBusiness )11i, R12.1 & 12.2

Oracle Database 11g ,12c & 19c

**Working at NTT**

**Key Roles and Responsibilities**:

- Proactively monitors the work queues
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
- Updates tickets with resolution tasks performed
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
- Captures all required and relevant information for immediate resolution
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
- Communicates with other teams and clients for extending support
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record
- Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
- Works with automation teams for effort optimization and automating routine tasks
- Coaches Service Desk and L1 teams for technical and behavioural skills
- Establishes monitoring for client infrastructure.
- Identifies problems and errors before they impact a client’s service
- Leads and manages all initial client escalation for operational issues
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
- Ensures all changes are carried out with proper change approvals
- Plans and executes approved maintenance activities
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Install, patch, configure, tune and maintain the Oracle E-business Suite 12 and 11g/12c/19c Oracle databases.
- Should possess knowledge in Upgrades, Migrations, 19c Multi-tenant Databases, as well as familiarity with E-business suite.
- Concurrent Manager/Requests management/troubleshooting.
- Maintain emphasis on current databases by integrating them into daily business activities. Additionally, provide comprehensive support for EBS database administration tasks.
- Automation of some of the DBA tasks like Database health check reports/Possible monitoring Shell scripts if anything missing in the environment
- OEM 13c Enhancements and configure the EBS environments in OEM 13c, also performance improvements in OEM 13c.
- EBS Performance issues related to workflow and prepare a plan and implement the purge process if required.
- Oracle EBS Printer setups
- Database performance tuning using SQL Tuning advisor, Auto trace, TKPROF, STATSPACK, AWR, ADDM, explain plan.
- Physical (Hot/Cold) Backups using RMAN and Logical (Data Pump Export and Import, Regular Import & Export) backups
- Installation, configuration, and administration of Oracle 11g (11.2.0.1 to 11.2.0.4) and 12c (12.1.0.2 and 12.2.0.1) and 19c Standalone and RAC Database servers.
- Working knowledge on 3rd party integrations and Public Cloud will have added advantage.

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

**Academic Qualifications and Certifications**:

- Bachelo