Medical Counter Boy

**Key Responsibilities**:

- **Key Responsibilities**:
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- 1. **Customer Service and Assistance**:

- Greet customers/patients as they enter the pharmacy or medical store, offering assistance with their medication and healthcare needs.
- Provide information about available over-the-counter (OTC) medications, personal care products, and medical supplies.
- Assist in locating products, checking stock availability, and suggesting alternatives when needed.
- Ensure that customers understand how to use their OTC products and medications safely, following any instructions provided on the packaging.

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- 2. **Sales and Transactions**:

- Handle customer transactions at the counter, including cash, card, and digital payments.
- Operate the point of sale (POS) system to process sales, issue receipts, and manage transactions accurately.
- Assist in managing returns, exchanges, and refunds in line with store policies.

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- 3. **Inventory Management**:

- Help maintain accurate stock levels by regularly checking shelves and restocking products.
- Assist in unpacking, labeling, and organizing incoming pharmaceutical and medical supplies.
- Monitor expiry dates of products and alert the supervisor or pharmacy staff about products approaching expiration for timely disposal or sale.
- Assist in managing product stock, ensuring that commonly used items are always available.

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- 4. **Maintaining Cleanliness and Organization**:

- Keep the pharmacy counter area clean, organized, and free from clutter.
- Ensure that the medication display areas are neat and that the OTC products are arranged according to store guidelines.
- Assist in maintaining the overall cleanliness of the pharmacy or medical store, including shelves, floors, and storage areas.

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- 5. **Basic Medication Guidance**:

- While not authorized to provide medical advice or prescribe medications, assist customers by giving basic information about non-prescription drugs, such as usage instructions and potential side effects, under the guidance of a licensed pharmacist.
- Alert the pharmacist or other licensed healthcare professionals about any customer queries that require professional advice.

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- 6. **Assist in Prescription Management**:

- Help pharmacists in receiving and organizing prescription orders.
- Prepare prescription bags and assist in delivering medications to customers, ensuring that prescribed items are accurately dispensed.
- Ensure that the pharmacist has reviewed and verified all prescriptions before they are given to customers.

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- 7. **Record Keeping and Documentation**:

- Assist in maintaining accurate records of product sales and stock levels for inventory control.
- Ensure that customer purchases are logged properly in the system, especially when dealing with controlled substances or specific medications.
- Help in tracking the storage and distribution of medication when required by store policies.

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- 8. **Handling and Packaging**:

- Assist in preparing and packaging medical products (such as blister packs, ointments, and lotions) for delivery or customer collection.
- Ensure that products are packaged in a manner that prevents contamination or damage.

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- 9. **Compliance and Safety**:

- Follow safety guidelines, especially in handling potentially hazardous medications, chemicals, or materials.
- Adhere to all regulatory and store policies regarding the sale and distribution of medical products.
- Be aware of patient privacy and confidentiality, respecting the confidentiality of customer prescriptions and personal health information.

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- 10. **Support During Busy Hours**:

- Provide support to pharmacy staff during peak times or special events (e.g., flu season or sales).
- Take on additional responsibilities such as assisting with crowd control, managing customer lines, or handling urgent queries.

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- #### **Qualifications**:
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- **Skills and Competencies**:

- Strong communication and customer service skills.
- Ability to work efficiently and accurately in a fast-paced environment.
- Basic knowledge of medical and pharmaceutical terms, especially related to common OTC medications.
- Good organizational skills and attention to detail.
- Basic math skills for handling transactions, counting stock, and calculating dosages.
- Ability to follow instructions and adhere to store policies.
- The role is typically based at a pharmacy counter within a healthcare facility, medical store, or retail pharmacy.
- The working environment can be busy, particularly during peak times, requiring the ability to handle multiple tasks at once.
- Hours may vary depending on the establishment, with shifts that could include evenings, weekends, and holidays.
- The job may require standing for long periods, lifting or carrying boxes of stock, and moving around the store.
- Must be able to handle and organize pharmaceutical products, which could include heavy or bulky items.
- **Attention to Detail**: Must be detail-oriented to avoid errors in inventory an