Tele Caller Executive

1 day ago

Shankar Nagar Raipur Chhattisgarh, India Skinroots Full time

Job Title: TelecallerJob Responsibilities:

- **Outbound Calls**: Make outbound calls to potential and existing patients to inform them about the clinic's services, offers, and promotions.
- **Appointment Scheduling**: Schedule appointments for patients over the phone, ensuring accurate data entry and follow-up.
- **Follow-Up Calls**: Conduct follow-up calls to remind patients of upcoming appointments, confirm their attendance, and gather feedback on services received.
- **Handling Inquiries**: Respond to inbound calls and provide information about services, treatments, pricing, and appointment availability.
- **Lead Generation**: Identify and generate leads by reaching out to prospective patients and converting inquiries into appointments.
- **Maintaining Records**: Update and maintain patient call records and appointment schedules in the clinic's database.
- **Feedback Collection**: Collect and document patient feedback to help improve clinic services and patient satisfaction.
- **Customer Service**: Address patient queries and concerns with a focus on providing excellent customer service.

Job Roles:

- Serve as a key point of contact for patients via phone.
- Facilitate communication between patients and the clinic.
- Contribute to the clinic's growth by generating and managing leads.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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