Voice Process

1 week ago

Navi Mumbai Maharashtra, India Testeem Solutions Full time

**Job Title**: Voice Process Executive/customer support
**Location**: Navi Mumbai
**Employment Type**: Full-time
**Shift**: Day Shift

**Job Summary**:
**Responsibilities**:

- Answer inbound calls promptly and courteously.
- Address customer inquiries and resolve complaints effectively.
- Assist customers with product/service information and support.
- Maintain a high level of product knowledge to confidently assist customers.
- Record call details and maintain accurate customer records.
- Follow up with customers for feedback and satisfaction.
- Ensure adherence to quality and compliance guidelines.
- Work in coordination with other team members to achieve service targets.

**Requirements**:

- Immediate Joiners are preferred.
- Ability to handle challenging situations calmly and efficiently.
- Proficiency in using computer systems and CRM software.
- Should be able to solve the problems of customer.

**Key Skills**:

- Communication skills
- Customer service orientation
- Patience and empathy
- Basic computer proficiency
- Team collaboration

Pay: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9316836550

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