Control Tower Executive

2 days ago


Gurugram Haryana, India Ethics Group Of Companies Full time

**Job Title**: _**Control Tower Executive - Transport Operations**_

**Location**: Gurgaon

**Reports To**: AVP Sales&Ops

**Key Responsibilities**:
**1. Vehicle Placement & Tracking**:
Daily coordination with vendors for on-time vehicle placement (FTL & Part Load).

Real-time GPS/tele-calling-based tracking of in-transit vehicles.

Proactive escalation of delays, diversions, or route issues to stakeholders.

**2. Vendor Management**:
Build and maintain strong relations with market vendors for different vehicle types.

Negotiate rates and availability as per requirement across zones.

Ensure vendor compliance with documentation, load instructions & timely dispatch.

**3. Control Tower Monitoring**:
Operate from centralised control room managing all live shipments PAN India.

Monitor end-to-end visibility: from indent placement → pickup → delivery → POD.

Provide periodic updates and exception reports to senior management.

**4. Coordination & Communication**:
Act as single point of contact (SPOC) between Sales, Operations, Vendors & Clients.

Resolve en-route issues in real-time (driver behavior, route, loading/unloading delays).

Ensure alignment with SLAs and client expectations.

**5. Reporting & Documentation**:
Maintain daily MIS, shipment tracker, and vendor billing inputs.

Record PODs and ensure submission timelines are met.

Prepare control tower dashboards for performance tracking.

**Required Skills**:
Strong coordination & communication skills (Hindi & basic English).

Experience in transport operations, preferably in FTL / Part Load segment.

Good understanding of truck types, routes, geography.

Basic MS Excel & system update knowledge.

Ability to work in rotational or extended shifts (if needed).

**Experience**:
2-5 years in logistics/transportation industry in operations/control tower role.

Qualification:
**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person


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