Control Tower Executive
8 hours ago
**Job Title**: _**Control Tower Executive - Transport Operations**_
**Location**: Gurgaon
**Reports To**: AVP Sales&Ops
**Key Responsibilities**:
**1. Vehicle Placement & Tracking**:
Daily coordination with vendors for on-time vehicle placement (FTL & Part Load).
Real-time GPS/tele-calling-based tracking of in-transit vehicles.
Proactive escalation of delays, diversions, or route issues to stakeholders.
**2. Vendor Management**:
Build and maintain strong relations with market vendors for different vehicle types.
Negotiate rates and availability as per requirement across zones.
Ensure vendor compliance with documentation, load instructions & timely dispatch.
**3. Control Tower Monitoring**:
Operate from centralised control room managing all live shipments PAN India.
Monitor end-to-end visibility: from indent placement → pickup → delivery → POD.
Provide periodic updates and exception reports to senior management.
**4. Coordination & Communication**:
Act as single point of contact (SPOC) between Sales, Operations, Vendors & Clients.
Resolve en-route issues in real-time (driver behavior, route, loading/unloading delays).
Ensure alignment with SLAs and client expectations.
**5. Reporting & Documentation**:
Maintain daily MIS, shipment tracker, and vendor billing inputs.
Record PODs and ensure submission timelines are met.
Prepare control tower dashboards for performance tracking.
**Required Skills**:
Strong coordination & communication skills (Hindi & basic English).
Experience in transport operations, preferably in FTL / Part Load segment.
Good understanding of truck types, routes, geography.
Basic MS Excel & system update knowledge.
Ability to work in rotational or extended shifts (if needed).
**Experience**:
2-5 years in logistics/transportation industry in operations/control tower role.
Qualification:
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
Work Location: In person
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