Team Member Csg

7 days ago

Gurgaon, India National Commodities Management Services Limited (NCML) Full time

**Unique Position Name**:
**Team Member-CSG**
- Department:
- CUSTOMER SUPPORT GROUP- Level / Grade (for example - Manager / Sr. Manager):
- Officer - Executive- Reporting to:
- Team Leader-CSG- Location:
- Gurgaon- Educational Qualification:
- Graduation from a recognized University/Institution.- Minimum Experience (in years):
- 2- Span of Control- Pan India- Main Purpose of the Role:
- To perform the role/activity assigned with close collaboration with other members of the team/ with other teams.- Role Dimension of the Position: No. of Staff to be supervised and level / grade of the reporting staff:
- Non-supervisory role. Hence, no reportees.- Key Critical Accountabilities of the Position:
- Accountable for completing the activities assigned by the team leader of the team in which the individual is a member of, as per the set SOP for the activity.- Roles and Responsibilities- 1. Maintaining complete knowledge of the process of the role in which the member is working
- 2. Carrying the daily activity of the assigned role and delivering the service with in a defined TAT for the respective activity
- 3. Preparation and circulation of MIS with respect to the activity that is being handled by the member
- 4. Be a team player and extend support to other teams as and when such requirement arises
- 5. Learn the complete process of all the activities of CSG and should be ready to shift to any activity as per the requirement of the organization
- 6. Maintaining documentation and proper filing of documents for easier retrieval in case of any future requirement
- 7. Maintain Internal & external customer satisfaction by providing quality service within the defined SOP

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