Customer Service Officer

5 days ago

Punjabi Bagh Delhi Delhi, India INTERNATIONAL SCHOOLING Full time

Conduct information sessions: Conduct group information sessions both on-campus and off-campus to provide an overview of the institution's offerings and answer questions from potential students and their families.
- Coordinate recruitment events: Plan and organize recruitment events such as college fairs, open houses, and campus tours. Represent the institution at these events and engage with potential students to promote the institution and answer their questions.
- Build relationships: Cultivate relationships with high school counselors, teachers, and community organizations to promote the institution and establish a network of referrals. Collaborate with faculty and staff to ensure a seamless admissions process for students.
- Stay updated: Stay current on changes in admission policies, financial aid regulations, and enrollment trends. Continuously update knowledge of higher education industry trends and competitor institutions to provide accurate information to prospective students.

**Admissions Counselor Required Skills**
- Excellent communication skills: Ability to effectively communicate information about the institution, admission requirements, and academic programs to prospective students and their families.
- Strong interpersonal skills: Capable of establishing rapport and building relationships with diverse individuals, including students, parents, faculty, and staff.
- Organizational skills: Capacity to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
- Problem-solving abilities: Effective in analyzing complex issues and providing appropriate solutions to prospective students' concerns.
- Familiarity with CRM systems: Proficiency in utilizing customer relationship management (CRM) software to manage admissions data, track interactions, and generate reports.

**Required Qualifications**
- Bachelor's degree in a related field (Education, Counseling, or a relevant discipline).
- Prior experience in college admissions, student advising, or related areas is preferred.
- Familiarity with different types of higher education institutions, programs, and admissions requirements.
- Knowledge of current trends and developments in higher education, including scholarship opportunities and financial aid.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Flexibility to work evenings, weekends, and travel as necessary for recruitment events

**Salary**: ₹11,084.78 - ₹35,700.68 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Punjabi Bagh, Delhi, Delhi (required)

Ability to Relocate:

- Punjabi Bagh, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9310404166

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