Female Telecaller

**Job Summary**: We are looking for a female telecaller to join our e-commerce process. If you have excellent communication skills, a friendly demeanor, and a passion for helping customers, we want to hear from you Freshers are welcome to apply.

**Key Responsibilities**:

- **Customer Support**: Handle incoming and outgoing calls to assist customers with their queries, orders, and concerns.
- **Order Processing**: Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
- **Product Information**: Provide accurate information about products, promotions, and services to customers.
- **Customer Retention**: Engage with customers to ensure satisfaction, address complaints, and provide solutions to enhance their shopping experience.
- **Follow-Up**: Make follow-up calls to customers to gather feedback and ensure their issues have been resolved.
- **Record Keeping**: Maintain detailed records of customer interactions, inquiries, complaints, and actions taken.
- **Team Collaboration**: Work closely with other team members to ensure a seamless customer experience and achieve team goals.

**Qualifications**:

- **Experience**: Previous experience in telecalling, customer service, or a related field is preferred. Freshers are welcome to apply.
- **Communication Skills**: Excellent verbal communication skills in [required languages].
- **Customer Focus**: A friendly, patient, and positive attitude with a strong focus on customer satisfaction.
- **Problem-Solving**: Ability to handle challenging situations with tact and professionalism.
- **Multitasking**: Strong organizational skills and the ability to manage multiple tasks simultaneously.
- **Technical Skills**: Basic computer skills and familiarity with e-commerce platforms and CRM software.
- **Education**: High school diploma or equivalent. Additional qualifications in communication or customer service are a plus.

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Udaipur, Rajasthan (required)

Work Location: In person