Customer Service Representative

2 weeks ago

Mumbai, India fitpage Full time

_Fitpage_ is an endurance-first fitness tech start-up based in Mumbai. We are building the base of a fitter India by getting everyone to 'move more'. We bring pure science and use technology to personalize content, nutrition and physical fitness needs for people of all abilities.

Fitness is an overused term and the value of being 'fit' is understated. Fitness is not a rocket science but being fit seems to be. It becomes achievable when it's personalized and yet scalable. Our exercise physiologists build complex algorithms and technology makes them usable. We personalize all our services to each individual, everyday. If you want to be a part of this journey, accept the challenge.

**Key responsibilities.**
- Develops Healthy Customer Relationship
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
- Provide customer resolutions swiftly
- Promoting our product and brand in an effective manner

Desired profile:

- You have a minimum of 3-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
- Smart thinker, innovator, decision-maker who can inspire customer loyalty.
- Great leadership skills
- Great communication skills
- Experience handling infuriated customers
- Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product

**Salary**: ₹9,981.93 - ₹20,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Bandra, Mumbai, Maharashtra, Mumbai - 400051, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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