Student Counselor

7 days ago


Kochi Kerala, India Edroots International Full time

Answering Enquiry Calls
- Handling Walk ins (including handling other counsellors' walk-ins in their absence)
- Detailed assessment of Student Profile
- Career Counselling - directing students to appropriate programmes and to apt countries as per their interest and requirement.
- maintain confidentiality and privacy in handling student information.
- Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals.
- Provide accurate and reliable information to the students
- Timely sharing of course options after the counselling.
- CRM Updation without making pending
- If the students requested programmes that weren't on the list that was provided, do a programming search.
- Sending of Application Requests to Processing Department.
- Collection of pending documents from students as per the requirement from Processing Department
- Copying the mail communications that students received from universities to processing department
- Conducting Offer follow ups in collaboration with Processing Department.
- Payment Conversion
- Interview coordination both mock and university interview with interview team and send them feedback from students.
- Sending students to IELTS department in the scenario of IELTS score is mandatory.
- supporting with Visa Processing Department.
- Sending required documents of students to Documentation department, timely after fee payment.
- Pre and Post Departure Assistance
- Act as a primary contact person for the student on behalf of Edroots.
- Coordinating with other departments such as processing, Documentation, Ielts in regards to student’s update.
- Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication.
- Checking of official mail to ensure timely and accurate response, including the spam folder
- Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing - Promotional activities, Annual meet etc.
- Follow company policies

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- student counselling: 1 year (preferred)

Work Location: In person

Application Deadline: 18/06/2025
Expected Start Date: 23/06/2025


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