Customer Success Associate-vietnamese

3 days ago

Mansarovar Jaipur Rajasthan, India Elevate X Solutions Full time

**JOB DESCRIPTION - Aurora Payment**

**Position Title**:Customer Success Associate-Vietnamese

**Salary**: As per Industry standards

**Education**: Graduates/Undergraduates

**PURPOSE OF POSITION**

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Provide technical support and guidance to merchants regarding payment gateway integrations and functionalities.
- Troubleshoot and resolve issues related to transaction failures, connectivity problems, API errors, and other payment processing anomalies.
- Diagnose and resolve POS payment issues, including hardware (terminals, printers) and software (configuration, drivers) related problems.
- Assist merchants with setting up and configuring payment terminals and POS systems for optimal performance.
- Escalate complex technical issues to higher-tier support or engineering teams when necessary, ensuring timely resolution.
- Document all support interactions, resolutions, and technical procedures accurately.
- Educate merchants on best practices for secure and efficient payment processing.

**ELIGIBILITY-**
- Excellent Vietnamese and English Communication and presentation skills.
- Proven customer support experience or experience as a Client Service Representative.
- Versant skills with C1 Level.
- Undergrad/Graduate with minimum 6 months experience.

**WORK CULTURE-**
- 5.5 days a week with rotational offs
- Rotational Shifts
- Cabs available in evening and night shifts, 180RS travel allowance per day only for male employees in evening and night shifts.

**Job Types**: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,300,000.00 per year

**Benefits**:

- Commuter assistance
- Paid sick time
- Paid time off

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

Application Deadline: 01/06/2025
Expected Start Date: 12/07/2025

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