Voice Process Wfo

4 days ago

Gurgaon, India HIRD Services Pvt ltd Full time

**Voice Process _Work From Office_Night Shift_Gurugram_Upto 3.5 LPA**

**Your Impact as a Customer Service Representative**:

- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up∙Identify, share and support operational improvement.

**Education**:
Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)∙Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience.
- Experience 0-2 yrs.
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career road map which offers growth opportunities∙Performance based incentive program
- Investment in talent development and skills enhancement∙Work life balance with 5 day work week

**Salary**: Up to ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- US shift

Application Question(s):

- What is your current location ?
- Are you comfortable with night shift Work from Office ? (Yes or No)
- Are you comfortable with voice process ? (Yes or No)

**Speak with the employer**
+91 9329922458

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