Tele Caller Executive

1 week ago

Kumhrar Patna Bihar, India Progressix Full time

**Job Role**

**Key Responsibilities**

**Telecalling**
- **Lead Conversion**: Reach out to potential students to provide information about courses, address inquiries, and convert leads into enrolments.
- **Database Management**: Update and maintain accurate records of calls, interactions, and feedback.
- **Counselling**: Guide students and parents regarding course details, exam preparation strategies, and institute policies.

**Technical Support**
- **Issue Resolution**: Troubleshoot and resolve technical issues such as login problems, system errors, or access to study materials.
- **Testing Support**: Assist in creating, managing, and troubleshooting online test schedules and results.
- **Coordination**: Coordinate with the technical team for escalated issues and ensure timely resolution.
- **Updates and Notifications**: Notify students about technical updates, exam schedules, and result publications.

**Skills and Qualifications**
- **Education**: Intermediate in any discipline (technical background preferred).
- **Experience**: 1-2 years of experience in telecalling, customer support, or a similar role (experience in the education sector is a plus).
- **Technical Skills**: Basic knowledge of IT systems, troubleshooting, and online platforms. Proficiency in Microsoft Office and CRM tools is desirable.
- **Communication**: Excellent verbal and written communication skills in [languages required, e.g., Hindi and English].
- **Interpersonal Skills**: Ability to engage and build rapport with students, parents, and staff.
- **Problem-Solving**: Strong analytical and problem-solving skills to handle technical and student queries effectively.

**What We Offer**
- Competitive salary and performance-based incentives.
- Opportunity to work in a collaborative and growth-oriented environment.
- Training and up skilling opportunities.
- Contribution to a meaningful cause of empowering education.

Pay: ₹9,000.00 - ₹15,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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